Silver Swan Travel — Terms & Conditions of Service

These Terms and Conditions apply to all bookings made with Silver Swan Travel (“the Company”). By confirming a booking, the client agrees to be bound by these terms.

1. Bookings and Confirmation

All bookings are subject to vehicle and driver availability. A booking is confirmed only upon receipt of a signed booking confirmation and the required deposit. The Company reserves the right to decline any booking.

2. Pricing

All prices are quoted in GBP and are subject to UK VAT at the prevailing rate (currently 20%). Prices are per vehicle, not per passenger. Full-day hire covers a 10-hour working day. Additional hours are charged at £40 per hour. Unsocial hours (11pm–6am) incur a surcharge of £40 per hour. A meet-and-greet service at airports is available for an additional £50.

3. Deposits and Payment

A deposit of 25% of the total booking value is required to confirm all reservations. The balance is due 14 days prior to the commencement of service. For executive transfer clients, payment is required 48 hours before the job commences. Monthly-in-arrears account facilities are available to approved repeat corporate clients upon written request.

4. Cancellation Policy

Cancellations made more than 3 months (90 days) prior to the scheduled service commencement date: deposit will be refunded in full. Cancellations made within 3 months (90 days) of the scheduled service commencement date: the deposit is non-refundable. Cancellations made within 14 days of service: the full booking value is non-refundable.

5. Amendments

The Company will endeavour to accommodate reasonable amendments to confirmed bookings. Significant changes (dates, vehicle type, duration) are subject to availability and may affect the quoted price.

6. Conduct and Liability

The Company accepts no responsibility for delays caused by traffic, weather, road closures, or other circumstances beyond its control. The Company reserves the right to refuse or terminate service in the event of unacceptable behaviour by passengers. Passengers are responsible for any damage caused to the vehicle during hire.

7. Luggage

The Company will make every reasonable effort to accommodate passenger luggage. For groups with large volumes of luggage or golf bags, the Company will advise at the time of booking whether a trailer is required. The Company accepts no liability for loss or damage to personal belongings or luggage.

8. Governing Law

These Terms and Conditions are governed by the laws of Scotland. Any disputes arising shall be subject to the exclusive jurisdiction of the Scottish courts.

Silver Swan Travel is a registered business in Scotland. VAT Registration Number: [insert]. Registered Office: 43 Fentoun Gait East, Gullane, EH31 2ES.